Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Artisanelly. We are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Europe: 7–15 business days
- Rest of the World: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on your location and the shipping method selected.
From time to time, we may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take several days to appear after shipment.
Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
- Customs inspections
- Carrier disruptions
- Severe weather conditions
- Public holidays
- High shipping volumes
Artisanelly is not responsible for delays caused by shipping carriers or circumstances beyond our control.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect shipping address is entered, please contact us as soon as possible. We cannot guarantee address changes after an order has been processed.
Orders returned due to an incorrect address may require additional shipping fees for reshipment.
Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier directly.
Artisanelly is not responsible for lost or stolen packages that have been marked as delivered by the carrier.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the damaged item and packaging.
We will review the issue and work toward an appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us at:
We are always happy to help.